Hi Saak, you have a good outline. However, you missed your references, so you should add your references next time.

Topic: The English Language Program in VCU

Introduction: backgrounds (why our group did survey about the English Language Program in VCU)

Body: After survey, our group found three main complaints and we analyzed what factors made students dissatisfied

1.     Some students have dissatisfactions with their current level.

-       Comparing with other tests, ELP officers should examine the SLAP test which is performed in VCU can be a good tool to evaluate students’ level.

-       ELP officers should give more opportunities to rearrange their level.

2.     The large percentage of students regard the pronunciation class as the most unhelpful class

-       ELP officers should find the problem in the pronunciation class and try to re-organize the class.

-       Introduce different style of pronunciation class which were successful in other ELP courses

3.     Some students that ELP advisors didn’t meet their satisfaction, and if students configured their requirements, they thought that they are not enough.

-       To increase students’ satisfaction. Expand the meeting time between an advisor and a student.

-       ELP officer should conduct feedbacks which students are fully satisfied.

Conclusion: the important role of ELP courses (the bridge between a foreigner and an English student).  ELP officers have responsibilities for meeting students’ satisfactions.